Privacy Policy

Who we are

Our website address is: www.pools-now.com
Pools-Now provides fibreglass pool products and related services, and we are committed to protecting the privacy of our visitors and customers.

Comments

When someone posts a comment on our website, we collect the information entered in the comment form. We also record the visitor’s IP address and browser details to help identify and prevent spam.

An encrypted version of your email address (hash) may be shared with the Gravatar service to confirm if you have a profile. Their privacy policy is available at: https://automattic.com/privacy/.
After your comment is approved, your associated profile image may appear publicly alongside your comment.

Media

If you upload images to our website, please make sure the files do not contain built-in location information (EXIF GPS). Other users may be able to download the images and extract the location data included within them.

Cookies

If you leave a comment on our website, you may choose to save your name, email, and website in cookies so your information is auto-filled next time. These cookies remain active for one year.

If you visit our login page, a temporary cookie may be created to check whether your browser accepts cookies. This cookie does not contain personal information and disappears when you close the browser.

When you log in, we create cookies to store your login details and display preferences.

• Login cookies last for two days.
• Screen preference cookies last for one year.
  If you select “Remember Me,” your login will stay active for two weeks. Logging out removes these cookies.

If you edit or publish a post, a cookie will be saved in your browser containing the post ID of the page you edited. No personal details are stored in this cookie, and it expires after one day.

Embedded content from other websites

Articles on our website may include embedded content such as videos, images, or external articles. Embedded content works the same way as if you visited the external website directly.

External websites may:

• Collect data about you
• Use cookies
• Add third-party tracking
• Monitor your engagement with the embedded content

This may occur even if you are logged into your account on the external site.

Who we share your data with

If you request a password reset, the IP address associated with your request may be included in the password reset email for security verification.

How long do we retain your data

Comments and their metadata are stored indefinitely. This allows us to recognise and approve follow-up comments automatically.

If user accounts are available on our site, we store the personal information provided in each profile. Users may view, update, or delete their information at any time, except for their username. Website administrators have access to view and modify this data as needed.

SMS

Protection of SMS Data

Pools-Now uses security measures designed to keep SMS data protected from unauthorised access, alteration, or disclosure. We prioritise the confidentiality of all SMS communication.

Disclosure of SMS Data

Pools-Now does not release SMS contact details or message content to third parties unless:

• Required by law, or
• Necessary to protect the safety, rights, or property of Pools-Now, our users, or others.

Your Rights

You may request access to, correction of, or deletion of your SMS-related data unless we are required by law to retain it.

To make a request, contact us at: Info@Pools-Now.ca

Retention Policy

SMS data may be stored for an indefinite period unless a shorter retention time is required for legal purposes.

Sharing your data

Pools-Now does not sell, trade, or share SMS contact information or message content with outside parties.
We do not provide SMS consent to third-party marketing companies.

Collection and Use of SMS Data

When you communicate with Pools-Now via SMS, we may collect:

• Your phone number
• The content of your messages

We may use this information for:

• Replying to questions
• Customer support
• Project or appointment reminders
• Shipping or service updates
• Follow-up messages
• Billing inquiries

How long do we retain your SMS data

SMS messages and related information may be kept for internal record-keeping or training purposes unless legal requirements dictate otherwise.

What rights do you have over your data?

If you have an account on our site or have posted comments, you can request:

• A copy of the personal data we hold about you
• Removal of the data we store about you

This does not apply to information we are required to keep for legal, security, or administrative reasons.

Where your data is sent

Visitor comments may be inspected through automated spam-detection tools.