Privacy Policy

Who We Are

Our website address is: Pools-Now.com
Pools-Now provides swimming pool and pool products and related services, and we are committed to protecting the privacy of our visitors and customers.

Information We Collect

We collect the following types of information when you interact with our website and services:

• Personal identification information (name, email address, phone number, mailing address)
• Service-related details you provide through our contact forms or during consultations
• Website usage data through cookies and analytics tools
• SMS communication data when you opt in to receive text messages

How We Use Your Data

The information we collect is used for the following purposes:

• To respond to inquiries and provide customer support
• To schedule and confirm appointments for pool services, installations, and repairs
• To send service-related SMS notifications (with your consent)
• To process estimates, invoices, and payments
• To improve our website and customer experience
• To comply with legal obligations

SMS Messaging and Opt-In Details

Pools-Now offers SMS messaging for appointment reminders, service updates, and follow-up communications. By completing our Contact Us form at https://pools-now.com/contact-us/ and checking the SMS consent checkbox, you are opting in to receive text messages from Pools-Now.

How You Opt In: You opt in by voluntarily providing your phone number and checking the SMS consent checkbox on our website contact form. Consent is not required as a condition of purchasing any goods or services.

Types of Messages: Messages may include appointment confirmations, service reminders, project updates, follow-up communications, and billing inquiries.

Message Frequency: Message frequency varies based on your service activity.

Opt-Out: You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 321-345-9115 or Info@Pools-Now.com.

Message and Data Rates: Standard message and data rates may apply.

Age Requirement: By opting in to receive SMS messages from Pools-Now, you confirm that you are at least 18 years old.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Consent or Data

Pools-Now will never sell, rent, share, or trade your SMS consent, phone number, or opt-in data with any third party for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties under any circumstances, except as required by law.

Protection of SMS Data

Pools-Now uses security measures designed to keep SMS data protected from unauthorized access, alteration, or disclosure. We prioritize the confidentiality of all SMS communication.

Disclosure of SMS Data: Pools-Now does not release SMS contact details or message content to third parties unless required by law or necessary to protect the safety, rights, or property of Pools-Now, our users, or others.

SMS Data Retention: SMS data may be stored for internal record-keeping purposes unless legal requirements dictate otherwise. You may request deletion of your SMS-related data at any time by contacting us at Info@Pools-Now.com.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (e.g., session management, login persistence).
• Analytics Cookies: Help us understand how visitors use our website so we can improve content and functionality.
• Preference Cookies: Remember your settings and display preferences.

Comment Cookies: If you leave a comment on our website, you may choose to save your name, email, and website in cookies. These cookies remain active for one year.

Login Cookies: When you log in, we create cookies to store your login details and display preferences. Login cookies last for two days. Screen preference cookies last for one year. If you select “Remember Me,” your login will stay active for two weeks.

Third-Party Tracking: Embedded content from other websites (videos, images, articles) may collect data, use cookies, add third-party tracking, and monitor your engagement. We recommend reviewing the privacy policies of embedded content providers.

You can manage or disable cookies through your browser settings at any time.

Data Security Practices

Pools-Now implements industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS) on our website
• Secure storage of personal data with restricted access
• Regular review of data collection, storage, and processing practices
• Access limited to employees and contractors who need the information to operate, develop, or improve our services

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest level of protection reasonably possible.

Your Rights Over Your Data

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate personal data.
• Deletion: Request removal of your personal data from our systems.
• Opt-Out of SMS: Reply STOP to any text message or contact us directly to unsubscribe from SMS messaging.
• Opt-Out of Email: Use the unsubscribe link in any email communication or contact us directly.
• Data Portability: Request your data in a portable format.

To exercise any of these rights, contact us at: Info@Pools-Now.com or call 321-345-9115.

This does not apply to information we are required to keep for legal, security, or administrative reasons.

Who We Share Your Data With

We do not sell or trade your personal information to outside parties. We may share limited data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

If you request a password reset, the IP address associated with your request may be included in the reset email for security verification.

How Long We Retain Your Data

Comments and their metadata are stored indefinitely to allow automatic approval of follow-up comments. User account information is stored as long as the account remains active. SMS data may be retained for record-keeping unless deletion is requested.

Where Your Data Is Sent

Visitor comments may be inspected through automated spam-detection tools. SMS messages are transmitted through our authorized messaging platform.

Changes to This Privacy Policy

Pools-Now reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: Info@Pools-Now.com
• Phone: 321-345-9115
• Address: 772 Washburn Suite B, Melbourne, FL 32934

Last updated: March 25, 2026