At Pools-Now, we take pride in offering dependable and efficient delivery services for our fiberglass pools and related products. This Shipping Policy explains how orders are processed, prepared, and shipped to ensure a clear and reliable experience for every customer.
Processing Time
Once an order is placed, our team begins preparing it within 1–2 business days. Because fiberglass pools and custom-built items require specialized production, the construction and staging process can take longer during busy seasons. In peak times, production may require 4–6 weeks to complete. Regardless of the season, we work carefully to make sure every order is handled with accuracy, quality, and attention to detail.
Shipping Methods
Pools-Now offers delivery options designed to meet a variety of project timelines. Our standard shipping typically arrives within 5 business days after the pool or product has been completed and cleared for shipment. For customers needing faster delivery, we also offer expedited shipping, which usually arrives within 1 business day once the order is ready to ship. Delivery times may vary depending on your location, distance, carrier availability, and access to the delivery site.
Shipping Costs
Shipping fees are calculated based on several factors, including the weight and size of the product, the distance to your delivery address, and the shipping method you select. These costs will appear during checkout before you finalize your purchase. From time to time, Pools-Now may offer discounted or promotional shipping rates to help make your order even more affordable.
Order Tracking
As soon as your order has been shipped, you will receive a confirmation email that includes a tracking number. This tracking number allows you to check the progress of your delivery at any time. Please note that tracking information may take up to 24 hours to update after the carrier picks up the shipment. This ensures you always have access to the most accurate and current information available.
Shipping Restrictions
While Pools-Now ships to many locations, certain regions may not be eligible for delivery due to transportation limitations or local regulations. If your location cannot be serviced, you will be notified during the checkout process. To prevent delays, it is important to provide complete and accurate shipping details. Some products may also be subject to additional restrictions depending on local requirements or delivery conditions.
Customs and Duties (International Orders)
For international deliveries, customers should be aware that customs fees, import taxes, or other duties may apply based on the regulations of the destination country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office if you need more information on possible fees before placing an order.
Address Accuracy
To ensure smooth and timely delivery, customers must provide the correct and complete shipping address when placing an order. Pools-Now cannot be held responsible for delays or misdeliveries caused by incorrect addresses, missing information, or failed delivery attempts. If you need to update your shipping details after ordering, please contact us as soon as possible so we can assist.
Need Assistance?
If you have any questions about our Shipping Policy or need help with a specific order, our team is always ready to assist you. You can reach us at Info@Pools-Now.ca, and we will be happy to help ensure your delivery experience is as smooth and reliable as possible.
